There's a specific kind of dread that comes with standing water spreading across a Old Lyme living room floor. We're built to shorten that window between the panic and the fix.
Call +1-844-578-1604
Avg. arrival under 60 minutes in Old Lyme
Written estimate, no hidden line items
IICRC-certified technicians on every truck
We run our Old Lyme operation on IICRC-certified technicians and commercial-grade equipment, not a subcontractor list we pull from when the phone rings.
Every Old Lyme truck carries moisture meters, thermal cameras, and both standard and low-grain-refrigerant dehumidifiers, because a one-size drying setup doesn't work for every kind of Old Lyme home.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
Repainting over a recurring ceiling stain treats the symptom, not the leak still feeding it from above or behind the surface. The stain returning is the actual diagnosis.
If a dehumidifier and open windows don't clear the smell within a day or two, there's an active moisture source that ventilation alone won't solve.
A hollow sound from tile that used to sound solid usually means the mortar bed lost adhesion from sustained moisture underneath.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Wallpaper that suddenly lifts at the seams after holding fine for years often signals a change in the humidity or moisture level inside that wall cavity.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
Bouncing between an extraction company, a drying company, and a repair contractor is how small jobs turn into weeks-long headaches — we keep all three under one roof on purpose.
Every service below gets the same documentation standard, whether it's a single wet closet or a full commercial loss.
We treat extraction speed as the single biggest variable we control — every additional hour of standing water raises the odds of secondary damage.
Daily drying logs track humidity and surface moisture at every checkpoint, giving you documented proof of progress instead of a verbal 'it's getting there.'
Materials that had direct contact with contaminated water almost always come out rather than get dried in place — that's a safety call, not a cost-cutting one.
Antimicrobial treatment on studs, subfloor, and other porous surfaces happens during the drying phase, especially anywhere that stayed wet more than 48 hours.
One contract from extraction through reconstruction means you're not managing two separate companies and two separate invoices.
We inventory and relocate contents that need to leave the affected area, then coordinate their return once the space is verified dry.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Moisture meters and thermal cameras trace exactly how far water has traveled, including inside walls and under flooring where it's invisible to the eye.
Extraction and drying run as one continuous process rather than two separate scheduled visits.
Final verification is where corners often get cut industry-wide; we treat it as mandatory.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
A nearby crew isn't a slogan — it's the gap between drying equipment running in an hour versus half a day.
The number we quote is the number you pay, regardless of how long the drying cycle runs.
Every job closes with a documented re-inspection, not a handshake and an invoice.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
Technicians aren't rewarded for closing jobs quickly, which keeps the incentive pointed at actually finishing the drying right.
Call +1-844-578-1604Whether your address sits in 6371 or a neighboring zip, the same crew and the same response standard applies.
Coverage extends past the city core into the surrounding Old Lyme suburbs, so an outlying address isn't treated as a second-tier call.
"What stood out was how calm the technician stayed while explaining a genuinely stressful situation — that mattered more than I expected."
Renee A., Old Lyme"The daily moisture log gave me something concrete to look at instead of just being told to trust the process."
Owen D., Old Lyme"They didn't cut corners on the sanitization step even though it clearly slowed them down — with two kids in the house, that mattered to us."
Fatima J., Old Lyme"The reconstruction crew matched our original flooring almost exactly after the repair — you'd never guess there was ever a leak."
Lucas P., Old Lyme"We had a slow leak for weeks without noticing, and thermal imaging found moisture in a spot we never would have checked ourselves."
Grace T., Old Lyme"Our office flooded overnight and industrial equipment was already running before our staff arrived for the morning shift."
Nathaniel W., Old Lyme"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Old Lyme"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Old Lyme"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Old Lyme"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Old Lyme
